Protecting You From Disrepair Claims

Disrepair claims concerning damp, mould, and condensation have become a significant challenge for social landlords. These claims, often rooted in unresolved property issues, carry financial, legal, and reputational risks. To address these challenges, landlords must adopt a proactive and evidence-based approach to ensure compliance with their obligations and provide safe living conditions for residents.

JAG specialises in supporting social landlords to effectively manage and defend against disrepair claims by addressing the root causes of damp, mould, and condensation and providing robust documentation to protect their interests.

The Growing Challenge

The rise in claims stems from increased resident awareness and legal scrutiny. Complaints often focus on the health impacts of damp and mould, as well as perceived maintenance gaps. This can lead to serious consequences, including regulatory intervention and costly legal disputes. JAG offers landlords the tools and expertise to identify, address, and defend against such claims effectively.

Why JAG?

We help social landlords reduce risks, save costs, and improve relationships with residents. By addressing issues early, we prevent unnecessary legal battles and maintain compliance with housing standards, ensuring safer, healthier homes for all.

Proactive Solutions and Comprehensive Surveys

Our approach begins with comprehensive property surveys to determine the causes of damp, mould, or condensation. These detailed assessments, including schedule of rates codes and descriptions, provide actionable recommendations and robust evidence to support landlords in addressing issues promptly and demonstrating compliance. By tackling the root causes, such as poor ventilation or structural defects, we help landlords prevent future problems while strengthening their position in disputes.

Resident Engagement and Education

Resident engagement is a key aspect of our service. Damp and mould issues are often exacerbated by mismanagement of condensation, so we work closely with residents to educate them on best practices for maintaining their homes. This collaborative effort fosters trust and demonstrates that landlords are taking proactive steps to ensure healthy living environments. We are happy to issue informative literature to residents on behalf of landlords.

Robust Documentation for Legal Defence

In addition, JAG provides comprehensive documentation to protect landlords in legal cases. Our inspection reports and detailed logs offer clear, evidence-backed records of remedial actions and resident communications. For claims that escalate to court, our expert witnesses can provide impartial testimony to support landlords’ cases.

Contact us today to learn how we can support your organisation in defending against disrepair claims and improving housing conditions.