Supporting Social Landlords to Reduce Complaints, Ombudsman Cases, and Disrepair Claims
The challenges facing social landlords have never been greater, and rising resident expectations, regulatory scrutiny, and the need to maintain ageing housing stock are creating pressure across the sector. One key area of concern is the growing number of complaints, ombudsman interventions, and disrepair claims related to property conditions, particularly around damp, mould, and condensation.
JAG is leading the fight against damp, mould and condensation, and is committed to supporting social landlords with proactive solutions that not only resolve immediate issues but also prevent future problems.
The Impact of Complaints, Ombudsman Cases, and Disrepair Claims
Resident Satisfaction: Complaints about property conditions can lead to frustration and erode trust between landlords and residents
Legal and Financial Implications: Disrepair claims can result in costly legal battles and compensation payouts, draining resources that could be better spent on improvements
Reputational Risk: An increase in cases referred to the Housing Ombudsman signals systemic issues that can damage a landlord’s reputation and attract media attention
Regulatory Pressure: Housing providers are under increasing scrutiny to comply with government standards, particularly following the introduction of the Social Housing (Regulation) Bill
JAG’s Proactive Approach to Supporting Social Landlords
Our expertise in damp and mould surveying, alongside a collaborative approach to working with housing providers, enables us to deliver effective strategies that reduce complaints, ombudsman cases, and disrepair claims.
Early Identification of Issues: Through detailed property surveys, we identify potential damp, mould, and disrepair issues before they escalate into resident complaints or legal claims. Our comprehensive reports provide actionable insights to address root causes and prioritise remedial works
Tailored Solutions: No two properties or residents are the same. We work with landlords to implement bespoke action plans, addressing property-specific challenges such as poor ventilation, inadequate insulation, or structural defects
Tenant Engagement: Educating residents on managing condensation and preventing mould growth is a critical part of our service. By fostering a collaborative relationship between landlords and residents, we empower residents to contribute to the upkeep of their homes, reducing misunderstandings and complaints
Data-Driven Decisions: Our surveys provide landlords with accurate, data-backed insights to help allocate budgets effectively and demonstrate compliance with regulations. This evidence can also be used to defend against disrepair claims, saving time and money
Ongoing Support: We offer continued support to ensure issues remain under control. From post-remedial inspections to residents follow-ups, our end-to-end approach helps landlords maintain high standards across their housing stock.
By partnering with JAG, social landlords can experience tangible benefits:
Fewer Complaints: Addressing issues proactively prevents residents from reaching the point of dissatisfaction, reducing the number of formal complaints
Ombudsman Compliance: Demonstrating a proactive approach and adherence to guidance strengthens landlords’ positions in cases referred to the Housing Ombudsman
Reduced Disrepair Claims: With clear evidence and prompt action, landlords can resolve potential legal claims before they escalate
Enhanced Tenant Trust: Visible efforts to improve housing conditions rebuild trust and foster better relationships with residents
Improved Regulatory Standing: Proactively addressing property conditions helps landlords meet and exceed the standards set out in the Regulator of Social Housing’s guidance
A Trusted Partner for Social Landlords
JAG understands the unique challenges faced by social landlords. Our team is dedicated to delivering solutions that not only resolve current issues but also prevent them from recurring. By combining technical expertise with a resident-centred approach, we ensure sustainable improvements that benefit everyone.
If you’re a social landlord looking to reduce complaints, ombudsman cases, and disrepair claims, contact us today. Together, we can create safer, healthier, and more harmonious living environments for your residents.
